Service businesses

Meridian Service Partners — Multi-site service operations

Scheduling, parts visibility, and SLA-backed execution for a multi-site commercial services firm—so dispatch and finance agree on what was promised and what was delivered.

Illustrative scenario — company name and metrics are fictional. Interactive UI mock.

The Challenge

Meridian’s crews covered dozens of properties under different contract terms. Dispatch optimized for whoever shouted loudest, and parts delays were discovered only after a truck rolled.

Customers received inconsistent answers depending on who picked up the phone—hurting renewals even when the underlying work quality was strong.

Our Solution

We connected scheduling, inventory signals, and contract entitlements in one system: techs saw the next best job with the right parts context, and CS could quote realistic windows from live capacity.

Leadership got utilization and SLA variance by region without another manual Friday report.

Key Results

22%
Higher utilization
Billable hours per technician per week, adjusted for seasonality
+18
NPS movement
Rolling customer satisfaction at covered accounts, first 90 days
35%
Fewer return trips
Jobs closed without a second visit for parts or scope gaps

Technologies Used

Service orchestration

  • Capacity-aware scheduling with skill and territory rules
  • Parts availability signals from warehouse and truck stock
  • SLA clocks visible to dispatch and customer comms

Commercial systems

  • Contract line items mapped to entitlements in the field app
  • Integration with billing for first-time-right invoices
  • Executive rollups by region, customer, and service line

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