Retail AI Assistant
Conversational AI platform that enhanced customer support efficiency and increased satisfaction scores by 40% through intelligent automation and multilingual support.
The Challenge
A major retail chain was struggling with high customer service volumes, long response times, and inconsistent support quality across multiple channels. Customer satisfaction scores were declining, and support costs were escalating.
They needed a solution that could handle routine inquiries automatically while maintaining the personal touch customers expected, all while supporting multiple languages for their diverse customer base.
Our Solution
We developed an intelligent conversational AI platform powered by large language models, capable of handling complex customer inquiries across multiple channels. The system integrates with existing CRM and inventory systems for real-time information access.
The platform features natural language understanding, context-aware responses, seamless handoff to human agents when needed, and comprehensive analytics for continuous improvement.
Key Results
Technologies Used
AI & Language Processing
- Large Language Models (LLMs)
- Natural Language Understanding (NLU)
- Sentiment analysis and emotion detection
- Multi-language translation capabilities
Integration & Platform
- CRM system integrations
- Real-time inventory API connections
- Voice AI for phone support
- Omnichannel deployment (web, mobile, social)