End-to-end freight coordination: load assignment, driver status, and proof of delivery—so exceptions surface before they become customer complaints.
Illustrative scenario — company name and metrics are fictional. Interactive UI mock.
Crestline’s network grew faster than its back office. Dispatchers juggled phone calls and spreadsheets while customers asked for real-time ETAs the team could not honestly provide.
Proof of delivery was inconsistent—sometimes a photo in a text thread, sometimes a paper slip—making billing disputes expensive to unwind.
We built a single dispatch board with live driver status, geofenced milestones, and digital POD tied to each stop. Exceptions (late, short, damaged) opened structured tasks instead of side email chains.
Finance received matched records for billing triggers, and leadership could finally see dwell and detention drivers by lane and terminal.